Pornhub Premium Feedback and Suggestions

How can we improve Pornhub Premium?

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  1. Gay men who don't want to see pussy

    I am a Premium member and have been looking for a way to stop the straight ads on the site and my PornPortal for no less than 7 consecutive days, but no luck. My men.com is on linked to PornPortal Gay, can my Pornhub Premium be a PornPortal Gay membership as well? I don't have anything against women, but I really, really, really don't want to be constantly asked to purchase videos of them. In my Pornhub portal, there's literally not even one gay option.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. I bought Pornhub premium and all the payments are completed but when i login on my account it still says upgrade

    I bought the premium with the 7 day trial, but my account with the credentials i entered is still labeled as a standard account. Where is my premium?

    Username: KapriceLolol

    23 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. PAYPAL WITCH epoch PAYMENT!!!!

    PAYPAL WITCH epoch PAYMENT!!!!

    X-ART SITE porn (look this site, paypal now accepted!!) AND DORCEL XILLIMITE WORKS WITH Paypal by epoch too, please make same!!!

    you lose a lot of customers because you have not paypal

    192 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Epoch is declining pornhub premium payments

    I'm in the US, I'm trying to get the free week and sign up for monthly subcription but it keeps denying my card. Any idea what I can do?

    10 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Delete Premium

    I can't delete premium account. I go to the form but it tells me my username/password is incorrect which is bull because I signed in and out of the account every time it told me I was wrong just to make sure I was typing it in right.

    27 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. View videos tailored to your settings

    If one is interested in men then one should only view those videos of men (gay) vise versa. I login to my account and still see woman. It's not appealing to me.

    14 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    It’s because you’re premium so it takes you to the homepage. Otherwise when you log in, it will keep you on the page that you logged in from. So bookmark pornhub.com/gay and login from there.

  7. unlocked content

    Access to locked videos

    8 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. recommended videos updates

    automatically change recommended videos after they have been watched.

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Remove adverts from pornhub.com if premium member

    It is the primary reason I am cancelling my pornhub membership. I know I have the option of going to pornhub.com, but since I am a paying member I should be able to have pornhub.com without the ads.

    or allow

    Allow removal of pornhub premium results pornhub premium searches for members.

    Once you make that change, we're back in.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Stop cheating...Please

    I've sent one message before about this same issue, and I haven't received any email or return message. anyway Id like to try one last time just to make sure. I was offered a free lifetime edition to pornhub premium, I filled everything out and placed my credit information in. nothing happened and my account wasn't charged or even activated at all. So it seems I missed out on a possible one shot deal. It said something to the effect "You've been selected for being a loyal member of PornHub. We apperciate you and offer you Free excess to PornHubPremium…

    5 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Website pornhubpremium this horrible shit

    For several days, it can not be normal use

    31 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Epoch sucks, you need to add another payment procesor to get premium

    I've wasted an hour to purchase premium and unfortunately epoch is the only form of payment into your site. I submited my card info and it was declined. I have contacted with Epoch (including PAYPAL associated with epoch) and the say me that my information is wrong and that is a lie. The point is you SHOULD add more alternatives for payment to get premium and you have only epoch that sucks. For this reason, i have not premium, thanks.

    17 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Hire better network operations staff, or give them bigger budgets

    I've been a visitor of your site off-and-on for years, and finally this afternoon I took the plunge and entered my CC # for a premium account. Literally within five minutes after signing up, I started getting a "down for maintenance" message.

    It's now been over twelve hours and the premium site still isn't back. In my opinion you need more competent people are running your network operations group. I have years of experience in the tech industry, and no real company plans "maintenance" for prime time Friday evening.

    Therefore that means something broke, and your technical people weren't able…

    14 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Ouch, that’s some harsh feedback! I’m not seeing any downtime in the logs. You see this message when going to pornhubpremium.com, with the robot? You’re accessing it on osx safari right? Any extensions running? This was right after you paid or you were able to use the site for a bit first? I’ll set your trial for an extra week for the troubles.

  14. Make premium HTML5

    I use a PS4 because of convenience. PS4 has no flash player, so I find myself here (Normal Pornhub is on HTML5).
    I buy premium and the video player breaks - no more seek bar, no more volume control etc.
    Now I cant seek through the bullshit intro and find bits I want, I have to endure the bad porno acting, the poorly written daddy/daughter dialogue.
    No thanks. I'll delete my subscription and go back to unpaid.

    There's even HD in the unpaid section (as well as LOW quality stuff in the paid section), so what am I paying for? …

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Sony’s HTML5 player sucks and will not seek and like you said of course they don’t have Flash.
    Yo’ull have to use a Roku, Chromecast, or of course any other device to access premium.
    You’re paying for 80,000 full length premium videos as well. Some of them are low quality but most of them are 720p or 1080p and of course no ads like you said.

  15. Offer more to premium users experience

    Change the theme for premium users, it feels like your a normal user at the moment so it doesn't seem worth it. Or offer customisation, for what I can do.

    94 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. I didn't really see a difference in Premium. Quality (resolution or production) seemed low on lots of clips under the premium tab.

    I didn't really see a difference in Premium. Quality (resolution or production) seemed low on lots of clips under the premium tab.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Underwhelming

    Not going to lie, the experience was nice having full hd vids and what not, but really underwhelming. It honestly didn't enhance my experience much more than my usually porn tubing experience. Maybe if there was bigger selection or really exclusive content, it would have been different.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. HTML5 PLAYBACK?

    Idea. Make it possible for me to see vidos on Premium, when Ive paid for it. Most of the buttons are not responsing. I can see HD on youtube...why not here. Using Firefox in private mode. Have latest Flash installed. Yor side should be able to playback HTML5 f.ex.

    18 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. It wouldn't work

    When I signed up for the free trial it would say okay but when I would login to pornhub.com premium I was redirected to regular pornhub.com and would not let me access premium without signing in and it repeated.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Pornstar ranking

    How's about showing a list of the pornstar ranks?

    8 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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