I suggest you ...

I have a problem with my account

Hi. My profile name is Krongorka (https://www.pornhub.com/users/krongorka), I'm a verified user.
Recently I found out that my messages are invisible to the other users, my friends can't see my private messages, my profile bio doesn't display full information (just a basic info: login, profile views, videos watched, joined), my profile can't be found anymore in the member search and lately I can see 2 Private Videos sections on my profile page for some reason. I'm still able to login and upload videos everyone can watch, so at least my account isn't locked completely.
Last thing I posted was a stream post/message with a discord link channel invitation for my subscribers. I guess this is the reason why I have such problems in the first place. But now it's the only way to communicate with my subscribers.
I tried to use a bug report to contact with support, I also tried support@pornhub.com, but I didn't received any answer.
If I understand correctly, my account is in spam list. Can you help me to restore full profile functionality, please?

279 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Krongorka shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    33 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • Bobby commented  ·   ·  Flag as inappropriate

        Could someone help me? My account seems to have frozen. I can't log in or log out, nothing works that I click on and the videos have blacked out. Has something happened to my account?

      • Jimmie commented  ·   ·  Flag as inappropriate

        Someone probably hacked your account. That's what happened to me. Live chat with them to get a new password, then go into account settings and check the email it's under. Change it back to your email and use a tougher password

      • Really? commented  ·   ·  Flag as inappropriate

        These responses suck! Are you kidding me, answer the damn questions, it's so simple, no need to answer a question with a question, this problem seems to have been going on for quite some time, why hasnt it been fixed by now!?

      • Scrawnyboii commented  ·   ·  Flag as inappropriate

        Excuse me I'm having a small problem after i get a badge I tried posting twice on my page refreshed and still don't see this post also tried uploading pics the pictures uploaded but i don't see them on the my profile saying I uploaded them

      • Anonymous commented  ·   ·  Flag as inappropriate

        Rampedup67 is in need of being removed from spam list as well.. things were going great until yesterday

      • SoniaBegum commented  ·   ·  Flag as inappropriate

        I do not understand what to give here

        Exclusive models now get a 5% bonus
        Please read and accept the following to confirm if you still want to be exclusive to Pornhub to protect your content and receive the 5% bonus on ad revenue:

        By affixing my initials below, I confirm my agreement to make my content exclusive to Pornhub. Accordingly, I hereby license, assign, and convey to Pornhub the exclusive right to reproduce, distribute, publicly display and publicly perform on any website or online platform on which content is made available for free or without a subscription payment any or all of the content that I have uploaded to Pornhub or will in the future upload to Pornhub (the "Content"). I acknowledge that I can request to have the Content removed from Pornhub at any time. However, I understand that I cannot and will not upload my content to any website or online platform on which content is made available for free or without a subscription payment without the prior written permission of Pornhub. Additionally, I expressly authorize Pornhub to act on my or on its own behalf to protect the copyright in the Content, including to send "takedown notices" to other websites. I also consent to have all of my videos added to the "Exclusive" category on Pornhub and I will receive a 5% bonus on ad revenue. I understand the 5% bonus does not apply to paid videos.
        I agree, I want to be exclusive

      • qweenkitten commented  ·   ·  Flag as inappropriate

        My account is like this also... been on pornhub for 9 months and never had an issue. My username is qweenkitten
        I’ve emailed support and heard nothing.

      • Thebigdickbandit18 commented  ·   ·  Flag as inappropriate

        Brent please remove me from the spam list my account is thebigdickbandit18 i usually get on multiple times a day and i would like to get back to communicating with my friends. What can i do to prevent this from happening again. I see this is a persistent problem.

      • bustygirl commented  ·   ·  Flag as inappropriate

        I have the same problem, did you fix the problem?
        How to get out of the spam list?

        love

      • clay commented  ·   ·  Flag as inappropriate

        i cant get the site lod when i go to log in. nothing happens just a blank buffering screen.

      • M9 commented  ·   ·  Flag as inappropriate

        Well I did Brett, but no respond for 20 DAYS! I sent e-mail every 6 days, only Model Support replied that "my account was flagged for spam" and it still is!

      • M9 commented  ·   ·  Flag as inappropriate

        @InitalsBB all our accounts are flagged as spam (where it was not) and we can't do anything. They have tons of posts (even on my profile) advertising pills, which I reported but comments are still there, however false reports like mine resulted in "limiting" account. They should add notification why is account blocked, will it be forever and how to solve this. Pornhub support is not responding and funny thing is that I got answer (which didn't resolve or tell anything) on thing which I already knew. I replayed with request that they remove that mark, but no respond.
        Mia (Pornhub)

        Jan 4, 13:26 EST

        your account was flagged for spamming.
        Mia
        Sr. Account Coordinator Pornhub Model Program

      ← Previous 1

      Feedback and Knowledge Base