I suggest you ...

I have a problem with my account

Hi. My profile name is Krongorka (https://www.pornhub.com/users/krongorka), I'm a verified user.
Recently I found out that my messages are invisible to the other users, my friends can't see my private messages, my profile bio doesn't display full information (just a basic info: login, profile views, videos watched, joined), my profile can't be found anymore in the member search and lately I can see 2 Private Videos sections on my profile page for some reason. I'm still able to login and upload videos everyone can watch, so at least my account isn't locked completely.
Last thing I posted was a stream post/message with a discord link channel invitation for my subscribers. I guess this is the reason why I have such problems in the first place. But now it's the only way to communicate with my subscribers.
I tried to use a bug report to contact with support, I also tried support@pornhub.com, but I didn't received any answer.
If I understand correctly, my account is in spam list. Can you help me to restore full profile functionality, please?

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    Krongorka shared this idea  ·   ·  Admin →

    31 comments

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      • Scrawnyboii commented  · 

        Excuse me I'm having a small problem after i get a badge I tried posting twice on my page refreshed and still don't see this post also tried uploading pics the pictures uploaded but i don't see them on the my profile saying I uploaded them

      • Anonymous commented  · 

        Rampedup67 is in need of being removed from spam list as well.. things were going great until yesterday

      • Anonymous commented  · 

        This same thing has happened to me, and I am a Premium user..

      • SoniaBegum commented  · 

        I do not understand what to give here

        Exclusive models now get a 5% bonus
        Please read and accept the following to confirm if you still want to be exclusive to Pornhub to protect your content and receive the 5% bonus on ad revenue:

        By affixing my initials below, I confirm my agreement to make my content exclusive to Pornhub. Accordingly, I hereby license, assign, and convey to Pornhub the exclusive right to reproduce, distribute, publicly display and publicly perform on any website or online platform on which content is made available for free or without a subscription payment any or all of the content that I have uploaded to Pornhub or will in the future upload to Pornhub (the "Content"). I acknowledge that I can request to have the Content removed from Pornhub at any time. However, I understand that I cannot and will not upload my content to any website or online platform on which content is made available for free or without a subscription payment without the prior written permission of Pornhub. Additionally, I expressly authorize Pornhub to act on my or on its own behalf to protect the copyright in the Content, including to send "takedown notices" to other websites. I also consent to have all of my videos added to the "Exclusive" category on Pornhub and I will receive a 5% bonus on ad revenue. I understand the 5% bonus does not apply to paid videos.
        I agree, I want to be exclusive

      • BigHeroes1999 commented  · 

        i have the same problem.. has anyone solved?

      • qweenkitten commented  · 

        My account is like this also... been on pornhub for 9 months and never had an issue. My username is qweenkitten
        I’ve emailed support and heard nothing.

      • Whiteboycums commented  · 

        Please remove me from spam list i produce consistent content but can’t message anyone.

      • Thebigdickbandit18 commented  · 

        Brent please remove me from the spam list my account is thebigdickbandit18 i usually get on multiple times a day and i would like to get back to communicating with my friends. What can i do to prevent this from happening again. I see this is a persistent problem.

      • bustygirl commented  · 

        I have the same problem, did you fix the problem?
        How to get out of the spam list?

        love

      • Dr.Ryan Moore commented  · 

        Pornhub site down again. Loading continuously never completes. So the sit is unusable ...

      • clay commented  · 

        i cant get the site lod when i go to log in. nothing happens just a blank buffering screen.

      • M9 commented  · 

        Well I did Brett, but no respond for 20 DAYS! I sent e-mail every 6 days, only Model Support replied that "my account was flagged for spam" and it still is!

      • M9 commented  · 

        @InitalsBB all our accounts are flagged as spam (where it was not) and we can't do anything. They have tons of posts (even on my profile) advertising pills, which I reported but comments are still there, however false reports like mine resulted in "limiting" account. They should add notification why is account blocked, will it be forever and how to solve this. Pornhub support is not responding and funny thing is that I got answer (which didn't resolve or tell anything) on thing which I already knew. I replayed with request that they remove that mark, but no respond.
        Mia (Pornhub)

        Jan 4, 13:26 EST

        your account was flagged for spamming.
        Mia
        Sr. Account Coordinator Pornhub Model Program

      • InitialsBB commented  · 

        I am also "limited" in what I can do. Invite friends, sending messages, posting to my own stream or others does not seem to work on my premium account. It simply stopped working past the ability to subscribe and send messages in response to people who have contacted me. I never received any notice of action taken against my account within the site's message bank or via email.

        I sent an email to support about two weeks ago, but never received anything in return(even as as confirmation of the site receiving it), I've also tried things out on multiple computers and browsers, even with addons disabled.

        My account name is InitialsBB. Could someone on the Phub staff check out what is wrong with my account. Thanks!

      • Anonymous commented  · 

        can not pay to watch the show

      • Anonymous commented  · 

        hi
        I have same problem
        my accont is blocked
        when i wish login i have messeage you are blocked
        whay????
        i kent do nothing!!!!
        please help me
        my nick is "quryy" i hope is someone who can say some good things for me
        tnx4 all

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