I suggest you ...

I have a problem with my account

Hi. My profile name is Krongorka (https://www.pornhub.com/users/krongorka), I'm a verified user.
Recently I found out that my messages are invisible to the other users, my friends can't see my private messages, my profile bio doesn't display full information (just a basic info: login, profile views, videos watched, joined), my profile can't be found anymore in the member search and lately I can see 2 Private Videos sections on my profile page for some reason. I'm still able to login and upload videos everyone can watch, so at least my account isn't locked completely.
Last thing I posted was a stream post/message with a discord link channel invitation for my subscribers. I guess this is the reason why I have such problems in the first place. But now it's the only way to communicate with my subscribers.
I tried to use a bug report to contact with support, I also tried support@pornhub.com, but I didn't received any answer.
If I understand correctly, my account is in spam list. Can you help me to restore full profile functionality, please?

272 votes
Sign in
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Krongorka shared this idea  ·   ·  Admin →


    Sign in
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      • qweenkitten commented  · 

        My account is like this also... been on pornhub for 9 months and never had an issue. My username is qweenkitten
        I’ve emailed support and heard nothing.

      • Whiteboycums commented  · 

        Please remove me from spam list i produce consistent content but can’t message anyone.

      • Thebigdickbandit18 commented  · 

        Brent please remove me from the spam list my account is thebigdickbandit18 i usually get on multiple times a day and i would like to get back to communicating with my friends. What can i do to prevent this from happening again. I see this is a persistent problem.

      • bustygirl commented  · 

        I have the same problem, did you fix the problem?
        How to get out of the spam list?


      • Dr.Ryan Moore commented  · 

        Pornhub site down again. Loading continuously never completes. So the sit is unusable ...

      • clay commented  · 

        i cant get the site lod when i go to log in. nothing happens just a blank buffering screen.

      • M9 commented  · 

        Well I did Brett, but no respond for 20 DAYS! I sent e-mail every 6 days, only Model Support replied that "my account was flagged for spam" and it still is!

      • M9 commented  · 

        @InitalsBB all our accounts are flagged as spam (where it was not) and we can't do anything. They have tons of posts (even on my profile) advertising pills, which I reported but comments are still there, however false reports like mine resulted in "limiting" account. They should add notification why is account blocked, will it be forever and how to solve this. Pornhub support is not responding and funny thing is that I got answer (which didn't resolve or tell anything) on thing which I already knew. I replayed with request that they remove that mark, but no respond.
        Mia (Pornhub)

        Jan 4, 13:26 EST

        your account was flagged for spamming.
        Sr. Account Coordinator Pornhub Model Program

      • InitialsBB commented  · 

        I am also "limited" in what I can do. Invite friends, sending messages, posting to my own stream or others does not seem to work on my premium account. It simply stopped working past the ability to subscribe and send messages in response to people who have contacted me. I never received any notice of action taken against my account within the site's message bank or via email.

        I sent an email to support about two weeks ago, but never received anything in return(even as as confirmation of the site receiving it), I've also tried things out on multiple computers and browsers, even with addons disabled.

        My account name is InitialsBB. Could someone on the Phub staff check out what is wrong with my account. Thanks!

      • Anonymous commented  · 

        can not pay to watch the show

      • Anonymous commented  · 

        I have same problem
        my accont is blocked
        when i wish login i have messeage you are blocked
        i kent do nothing!!!!
        please help me
        my nick is "quryy" i hope is someone who can say some good things for me
        tnx4 all

      • Anonymous commented  · 

        Same issues - Unable to add friends, profile hidden. This happens so often! If it is happening to many users, why can help desk not post an update somewhere? Messages to them do not now get replied to, so we are left in the dark as to what ( if anything ) is being done to rectify the issue.

      • M9 commented  · 

        Brett is not responding as same as support and models email.
        I figure out why users can't see my messages or I can't add any friends. Server respond on req of friendship is
        "class": "failed",
        "success": "SPAM",
        "message": "User flagged as spammer."
        I think all of us have same problem, so can you remove as from User flagged as spammer?

      • M9 commented  · 

        Same thing here, my comments are no longer visible to anyone and some of them was even on top of videos with 1M views with 400+ likes. They are only visible to me when logged in. I can't also upload any video https://www.pornhub.com/users/mas999

      • Tammy commented  · 

        I am having same problem no one can see me or message, this is a issue, please help

      ← Previous 1

      Feedback and Knowledge Base