Pornhub Feedback and Suggestions

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  1. How to cancel subscription?!

    I tried the 7 week trial and now I want to cancel my subscription but I don't know how to. I have already been billed $13.85 because it converted US Money to Australian. All I am asking for is a cancelation link or help via the phone.

    7 votes
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    • Fix the lost password page.

      I tried to use the lost password recovery page, and it does not seem to work at all. It does not confirm that I sent a request, and it has been weeks since my initial requests, and I have not received an email about how to reset my password, or change my username. Please look into this.

      17 votes
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        completed  ·  2 comments  ·  Admin →
      • How secure is Pornhub?

        Just as Pornhub seems to have suspended thousands of spam accounts, more have started to appear - all directing members to a new website: www.xdatx.com

        Given that some of these accounts seem to be old, has Pornhub been hacked, yet again?

        What are Pornhub doing to ensure the security of members' accounts?

        6 votes
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        • Payment for Amateurs

          Hello! Best ideea for your amateur program ,add payoneer or paypal withdraw.I promise you will have alot Romanians amateur.

          41 votes
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          • 1080p VR porn doesn't cut it. We need 4k! please make it happen!

            1080p VR porn doesn't cut it. We need 4k! please make it happen!

            6 votes
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              0 comments  ·  Mobile  ·  Admin →
            • Amateur Payment Program - doesn't pay money!!!

              Amateur Payment Program - doesn't pay money!!!
              I was registered in Amateur Payment Program, I have sent all necessary documents and I have received the answer that with my account everything is all right

              In the first month I have gathered 100 money and hoped to receive payment, but Mia has contacted me and I have reported that she hasn't received some documents.

              I have anew sent all photos and documents necessary for participation in the program, at the beginning of a month Mia has communicated again and has told that everything is good and payment will be sent

              It…

              4 votes
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                completed  ·  1 comment  ·  Admin →
              • Search with Multiple Tags

                You should make the search, or the category section able to select multiple tags. That would allow site-users to whittle down the results to the certain content that they'd like to see. It'd make finding what you're looking for easier than looking through the different categories until you find something you'd like.

                143 votes
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                  You can CAN search with multiple tags. Put more than one word in the search bar and you will get videos that match your query. You can also use quotes to return exact matches or use – to return results without that tag.

                • Gay Pornhub on the mobile app.

                  The new mobile app is great, worlds better than any other mobile porn app that is out there, and exactly what is needed to fill the need for a good porn browsing experience on mobile.

                  HOWEVER there is no way to change my interest from straight to gay like there is on the actual website, not even a gay category, and again no way to even search for a specific gay video that I know is on the actual site. It's like, us gays are shunned. No bueno. Please fix this issue. Possibly something like a "View only: straight, bi,…

                  152 votes
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                    16 comments  ·  Mobile  ·  Admin →
                  • Can Pornhub pull a Netlfix? or perhaps even better

                    I have an amazing idea for a webseries (of course erotic) to attract a new and wider audience to Pornhub. If people can binge watch series online, why not a erotic webseries. Characters that more than just the plain Jane porn characters, their lives intertwined, complex emotions and all. I run a small production company and would love to tie up exclusively with Pornhub.

                    IF the content remains the same, so do the viewers. Bring in a fresh take and you have new viewers. As they say: win-win

                    1,384 votes
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                    • 29 votes
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                      • How can I contact you?

                        Hi,
                        I try to contact you for few days, sending message on contact form, sending email but no respond from you!

                        A message that you sent could not be delivered to one or more of
                        its recipients. This is a permanent error. The following address
                        failed:

                        "support@pornhub.com":
                        domain has no valid mail exchangers

                        I have problem with video upload, and need some information about Amateur Payment Program.

                        15 votes
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                        • Stop spamming my e-mail in-box with your filth!

                          Stop spamming my e-mail in-box with your filth!

                          11 votes
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                          • try to prevent revenge porn

                            It would be cool if you had some sort of system where the people on webcams (specifically those because I'm pretty sure that's the most common way people are exposed to revenge porn) are able to give consent of their video being posted on the website. I have a quite strong impression that some of the webcam vidoes on your site were originally made for private purposes entirely. I think we should respect that.

                            8 votes
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                              1 comment  ·  Admin →
                            • Upload converting status

                              Is there somewhere to get estimated times until converting is done or could this be listed on videos?

                              4 votes
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                              • stop making porn , you suck

                                Take the site delete it

                                9 votes
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                                • Ability to Change User Name

                                  It would be good to be able to change user names

                                  245 votes
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                                  • Advertisements

                                    The ads are becoming too intrusive. Constant request to join the Premium service, ads popping up at the beginning of videos and now ads running at the bottom of the page with SOUND!!!! I will be leaving here soon if they don't tone it down.

                                    389 votes
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                                      There should be no ads with sound. Can you take a screenshot of this happening? Can you send me the page it happened on?
                                      The popu when you login, is not an ad, it’s a gift to our old community members for free 2 weeks of premium.

                                    • Pornhub should use secure HTTPS connection

                                      Secure HTTPS connection by default for entire Pornhub website.
                                      This will protect user privacy and avoid surveillance by ISP or NSA.

                                      335 votes
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                                      • Show Videos in "Top Rated" sorting only with a minimum number of ratings

                                        For example: show only videos with more than 30 ratings. Otherwise you have videos with 100% rating on top with only one or two votes.

                                        34 votes
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                                        • Please categorize or make a filter for "family porn" aka taboo incest.

                                          Pornhub, please categorize or make a filter for incest porn. Whatever it is you want to call stepfather/stepdaughter, mother/son, stepmother/stepson porn we ask that you do something.

                                          On a side note, I was under the impression that pornhub does not allow incest videos yet they allow videos from incest based websites to be added? Incezt.net? Interesting...

                                          904 votes
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                                            There is no incest as it’s against our TOS. You can filter out anything you want in searches by using “-”. So you can search for “Asian -step” and get Asian videos without step brother/sister.

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